Average human lifespan is increasing along world population, which brings new challenges to today’s treatment delivery methods. Healthcare needs to catch up with other industries that have already implemented more future-oriented methods like predictive analysis, machine learning, and graph analytics. This will require a new infrastructure but once the implementation is done, it’ll be easier to collaborate with fellow healthcare professionals.
Both doctors and healthcare professionals need to use big data to collect a massive amount of data and use them to come up with better strategic decisions. In Indonesia, there’s already one hospital that makes the most out of big data analytics: Pelni Hospital.
In order to take better care of its patients, Pelni Hospital has decided to utilize big data analytics, especially for the patient’s data management. They believe that big data utilization can help them handle patients more efficiently.
E-medical Record to Store Patient’s Data
Pelni Hospital realizes that in order to keep the business going in this digital era, they have to provide a better service. In order to do that, they need to make an innovation. They implement a new system called Electronic Medical Record (EMR), a digital version of a paper chart that contains all of a patient’s medical history. An EMR is mostly used for diagnosis and treatment.
Compared to conventional paper records, EMR is more beneficial because it allows the hospital to track data over time, identify patients who are due for preventive visits and screenings, monitor how patients measure up to certain parameters (such as vaccinations and blood pressure readings), and improve the overall quality of care in a practice.
In order to create and implement this EMR, Pelni Hospital use at least 53 software tools. Beside for storing patient’s medical history, EMR can also be used by the hospital’s management to monitor the overall performance of the hospital. Every single employee in the hospital from doctors, nurses, to administrative officers are required to report their daily work assignments on the EMR.
Ideally, the information stored in EMR is not easily shared with people or parties outside of a hospital. If someone, in particular, wants to have a look at a patient’s record, it might even have to be printed and delivered by mail to specialists and other members of the care team.
Due to The Increased Volume of Patients
Pelni Hospital’s EMR implementation is not for nothing. Yes, they want to keep up with the rapid growth of digital technology. More importantly, Pelni Hospital wants to provide a much better healthcare service for all patients.
In January 2014, Indonesian government administered the national health insurance, Jaminan Kesehatan Nasional (JKN). Through this insurance system, every citizen will get comprehensive healthcare covering whether promotive, preventive, curative or rehabilitative services with affordable cost. Due to the implementation of JKN, Pelni Hospital experienced an increase in patient volume. It means they have to work harder to provide an equally great service for each patient.
On the other hand, Pelni Hospital realized that they also needed to work smarter. That’s why they decided to use an EMR. Pelni Hospital had provided 21 designated points for JKN patients to go through a registration process. With the implementation of EMR, Pelni Hospital able to cut registration process time from 60 minutes to only 2-5 minutes for each patient. Moreover, Pelni Hospital also asked all the doctors to come at 7 A.M. sharp so the patient won’t have to stand in a long queue.
Two National Awards In a Year
Thanks to this digitalized service, Pelni Hospital received two awards in Indonesian Quality Award 2017 for Good Performance and Gold Growth Achievement Performance Baldridge Excellent Framework categories. The Baldridge Excellent Framework is a management method that has helped Pelni Hospital to compete in this disruptive era since the method challenged them to increase their competitive edge.
FYI, Indonesian Quality Award is held by Indonesian Quality Award (IQA) Foundation. In October 2017, the examiner team from IQA Foundation made a visit to RS Pelni. They wanted to do some clarifications on matters that need further explanation regarding the information stated on the Pelni Hospital’s document application. Judging from the awards, it looks like Pelni Hospital has nailed their examination visit.
Pelni Hospital’s achievement did not stop there. Earlier this year, Pelni Hospital also received two awards from TOP IT & Telco Awards 2017 for TOP IT Implementation on BUMN Hospital 2017 and TOP IT Leadership 2017 categories. TOP IT & Telco Awards 2017 held to give a proper appreciation for organizations that have successfully implemented the communication and information technology for good purposes.
The event itself is supported by the Ministry of Communication and Information (Kominfo) and TI Telco’s associations such as ASPEKTI (Asosiasi Perusahaan Konsultan Telematika Indonesia), IKTII (Ikatan Konsultan TI Indonesia), ATSI (Asosiasi Penyelenggara Telekomunikasi Seluruh Indonesia), and ABDI (Asosiasi Big Data Indonesia).
Fathema Djan Rachmat, President Director of Pelni Hospital, said to Republika.co.id that with all these awards, she hopes Pelni Hospital will keep creating innovation to support the digitalized service for patients. That way, they will be able to improve their overall service quality.
As important as other industries, healthcare industry could really use the benefit of big data analytics to take a better care and provide better service for patients. One of many ways a healthcare provider can benefit from big data is by implementing data analysis tools and strategies.
Pelni Hospital has successfully done that. By using an EMR system, they are able to give a quicker, more convenient service for its patients. They even received a bunch of awards for their initiative and innovation in the CTI sector.